Maintenance and Property Inspections

Golden Heart Realty coordinates maintenance and repairs to help keep properties well maintained and operating properly. Residents may submit maintenance requests through the secure resident portal, allowing issues to be reported and tracked efficiently.

When repairs are needed, Golden Heart Realty works with qualified vendors and communicates with both residents and property owners throughout the process. Routine inspections and regular oversight help identify maintenance needs early, protect the condition of the property, and support its long-term value.

For maintenance emergencies, please call (540) 239-5565.

Maintenance emergencies may include conditions that present an immediate risk to health, safety, or the property, such as:

• No heat during cold weather
• Major water leaks or active flooding
• Sewage backups
• No electricity not related to a utility outage
• Fire or smoke hazards
• Gas leaks (contact the utility provider immediately)

For non-emergency maintenance issues, residents should submit a request through the resident portal.

Non-emergency items may include:

• Minor plumbing issues such as dripping faucets
• Appliance concerns not creating an immediate hazard
• Heating or cooling issues during moderate weather
• Cosmetic repairs
• Routine maintenance requests